TERMS & CONDITIONS

 

PURCHASE ONLINE

All work can be bought online through our secure server system with Pay Pal. We accept most major credit or debit cards.

If you would prefer to purchase by a phone payment, cheque or gift voucher please contact us directly and we will be happy to arrange this.

 

PRICES AND PAYMENT

Prices and products are subject to availability and may change. Prices will be charged in GBP. We will list shipping costs as a separate charge on the invoice.

 

DELIVERY

Providing the work requested is available in stock online orders will be dispatched immediately and should be with you within 5 working days from the placement of your order – often sooner.

Delivery rates vary dependent on the size and value of the item being purchased, however each individual cost is identified when the item is placed in your online shopping basket. All prints are sent using Royal Mail Special Delivery so that they can be tracked and signed for on receipt. This is the safest and most efficient way for your print to get to you. Typical maximum carriage rate per unframed piece is UK £10, but international delivery will vary.

All prints are packed appropriate to size and sent safely in either mailing tubes or flat hard backed packing to ensure that your purchase arrives in perfect condition.

Please be aware we are unable to deliver glazed/framed artworks, but onsite collection can be arranged directly with gallery staff. You may contact us by telephone on +44(0)1845 522479 or by email at info@zillahbellgallery.co.uk

 

RETURNS, REFUNDS & CANCELLATIONS

We take every care to ensure that your purchase from us reaches you safely. However, if there is any damage to your order when it arrives, or we have made an error, we will send a replacement piece or provide a full refund to your account.

To help you with your purchase, we attempt to give a clear representation of the works on our website by providing detail images and information about the medium and sizing. You have the opportunity to cancel your order within 7 days of placing it and we will give you a full refund.

If you wish to return your product for any reason please email: info@zillahbellgallery.co.uk including reference to the order and why you would like to return the item. Please post the order back to us safely packaged so that it arrives with us within 10 days of the order arriving to you – you should include in this package a note with your name, email, contact number and receipt. We will either refund your account or give you credit for the value of your purchase on our receipt of the returned work.  We must ask that you cover the cost of the postage and recommend that you send the item with an insured parcel service such as Royal Mail Special Delivery as we cannot be held responsible for items lots or damaged in transit.

 

CAN I CHANGE MY ORDER BEFORE IT IS SENT?

If we have not yet shipped the order then it may be possible to amend it. To change your order – please email us with details of the amendment(s) you require. We will reply to your email to confirm if the amendment has been possible. Unfortunately, if your order has been shipped it won’t be possible to amend it.

CANCELLATION BY ZILLAH BELL GALLERY

We reserve the right to cancel any order if one or more of the works you ordered was listed at an incorrect price due to a typographical error or there is insufficient stock to cover your order. In this case we will notify you by email and will refund any money credited to us from your account within 30 days. We will not be liable to pay any additional compensation for disappointment suffered.

DATA PROTECTION

We take a responsible approach to data protection and never pass on your details to third parties.

 

Please do not hesitate to contact us on info@zillahbellgallery.co.uk, if you have any queries and we would be delighted to assist. We are contactable by email and telephone Monday –Saturday, 10 am – 5pm.